To calculate the cost of Order and Shipping errors, add your numbers to each of the boxes. You can use tab to move between boxes.
| Task | Cost |
| Answering the call from a customer that didn't receive what they ordered | |
| Researching where the error happened and deciding on a course of action | |
| Creating a new order for the correct item | |
| Picking the replacement item | |
| Labeling and packing material for the replacement item | |
| Generating the shipping documents for the replacement item | |
| Shipping or delivery of the replacement item | |
| Generating the RMA and shipping documents for the inbound returned item | |
| Shipping of the returned item | |
| Receiving, QA, and putaway of the returned item | |
| Processing the customer credit | |
| Cost of an average item if you give it to the customer instead of doing an RMA | |
| TOTAL cost of one shipping error |
| Cost of Errors | ||
| Cost of Each Error: | ||
| # of Errors (per month): | ||
| Total Cost (per month): | ||
| Average Profits | ||
| Average Profit per Order | ||
| How many new orders does it take to cover the cost of monthly errors? | ||