To calculate the cost of Order and Shipping errors, add your numbers to each of the boxes. You can use tab to move between boxes.
Task | Cost |
Answering the call from a customer that didn't receive what they ordered | |
Researching where the error happened and deciding on a course of action | |
Creating a new order for the correct item | |
Picking the replacement item | |
Labeling and packing material for the replacement item | |
Generating the shipping documents for the replacement item | |
Shipping or delivery of the replacement item | |
Generating the RMA and shipping documents for the inbound returned item | |
Shipping of the returned item | |
Receiving, QA, and putaway of the returned item | |
Processing the customer credit | |
Cost of an average item if you give it to the customer instead of doing an RMA | |
TOTAL cost of one shipping error |
Cost of Errors | ||
Cost of Each Error: | ||
# of Errors (per month): | ||
Total Cost (per month): |
Average Profits | ||
Average Profit per Order | ||
How many new orders does it take to cover the cost of monthly errors? |